Top Three FAQ

Top 3 PhoneSoap FAQ

You asked and today we are answering!

We get questions sent to us every day about PhoneSoap. Out of all the questions, there are three repeating Q’s that always come up. Today we are going to tackle those three questions once and for all! 

Will my phone fit/will my phone fit with the case on?

Yes! Your phone and your case will fit in the latest model of PhoneSoap! That means as big as the Samsung Galaxy to the iPhone 7+ with an Otterbox case on. If you are still hesitant and need a little more reassurance here is the link to our compatibility page. Get your rulers out kids!

My phone has an “odd” smell after it’s been sanitized. Is that normal?

Yes, it is normal! In fact, be happy that there is a faint electric smell on your phone. That means the UVC lights are working! And don’t worry, the smell will fade after a couple of minutes. Rest assured that your phone is NOT melting or burning. That’s just the smell of science doing its thang.

The top bulb needs to be replaced. Where do I buy new bulbs? 

The bulb lasts up to 4,000 hours of burning the midnight oil. Eventually, the bulb will burn out. With PhoneSoap warranty, we have got you covered. You don’t have to hunt down for UVC bulbs, we do all the work for you. Just send us your unit and we’ll replace it with a fresh and shiny new bulb.

Customer Service

Have another question that isn't answered here? Check out our in-depth FAQ or contact our customer service department at (866) 432-0525 or [email protected] 


Comments (9)

Kelli Posted on

Hi Susan!

We do have a larger model! The PhoneSoap XL. You can find it on our product page.

Susan Posted on

I love phonesoap and wish you made a bigger one for tv remotes, tablets and things like that. I even used my phonesoap for my sun glasses when my kid gave me pinkeye. A larger model would mean more stuff gets clean. Just a thought!

Kelli Posted on

Hi Sheilah,

You can contact our customer service department at 866-432-0525 or [email protected] and they can help you!

Sheilah Phillips Posted on

My top bulb has broken, how do I get replacements?
Model 500-1
I did not get to use it!! Help!!

Thank you!
Sheilah Phillips

Kelli Posted on

Hi Karis! You can contact our customer service team at [email protected] or 866-432-0525 and they will be able to help you!

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